Same Day Shipping
Orders received before 12PM Noon Central Time weekdays are generally
shipped the same day unless otherwise specified. This is our standard
procedure and not a
received after that time and on weekends or holidays are shipped the next
business day. Although we place a high priority on getting your order shipped
as soon as possible, please note we make no guarantees as large orders,
seasonal peaks, severe weather conditions or other circumstances may sometimes
Gift Baskets uses UPS as our preferred method of shipping. Other methods of
shipping may be used at our discretion. Therefore please provide both
physical address AND P.O. Box information for all packages! Be sure that
your ship to address is accurate! All carriers will charge a re-routing fee if
a package is re-routed due to an incorrect or incomplete address.
Gift Baskets reserves the right to pass this $18 re-routing fee on to you
when this situation occurs. You will be notified by e-mail in such a case. If
for any reason your package needs redirected, you will be charged for that
You have the choice of the below shipping methods, select the one that best
fits your needs. Please note that Saturday, Sunday and all holidays are not
considered delivery days.
UPS GROUND: Delivery in 5 business days (most
areas) not counting the day it is shipped.
UPS NEXT DAY AIR: Next business day by 10:30
UPS NEXT DAY EARLY A.M. : Next business day
by 8:30 A.M.
UPS NEXT DAY AIR SAVER : Next business day by
UPS 2nd DAY AIR: Second business
day (by end day), not counting the day shipped.
UPS 2nd DAY AIR A.M.: Second
business day (by 12:00 Noon), not counting the day shipped.
UPS 3 DAY SELECT: Third business day (by end
of day), not counting the day shipped.
PO Box/APO/FPO Priority Mail Ships next business day. Delivers 2-3 days for PO Boxes. Delivery to
military bases will require a few additional days.
USPS Express Mail - Ships
next business day. Overnight to most locations.
Shipping rates vary by gift basket or item. You will be given the choice and
cost of all shipping methods during checkout. All shipping charges are based
on the destination of your package as well as shipping weight and dimensions.
Shipping weight is determined by the estimated weight of all item(s) plus the
necessary packing materials and the shipping box.
You will be supplied your tracking number or delivery confirmation number so
you have constant access to your package information.
USPS Track & Confirm
Gift Baskets is bound to the rules and regulations of each carrier. Once the
carrier receives the package, we have no control over the actual delivery time
it my take to be delivered. We declare that once the package has been handed
to the shipping carrier that liability of the package no longer lies with
First Avenue Gift Baskets. We are therefore not liable for lost or stolen
Gift Baskets will not refund or reship any package that has been marked as
"Delivered" by the carrier even if recipient claims non-receipt. It is
possible that the package was left with neighbors, behind a bush, in the
garage, between the doors etc. We suggest that the recipient contact the
delivering carrier to verify where parcel was placed.
Gift Baskets has no control over a carrier's decision if your location is
considered safe to leave a package. If this happens the carrier will leave a
notice notifying you that an attempt was made for delivery. You must follow
the carrier's directions on the notice for delivery of your package. If any
package is returned to First Avenue Gift Baskets for any reason, no refund
will be issued.
Guarantee & Return Policy
At First Avenue Gift Baskets, we strive for excellence in all aspects of our
business. However if you are not satisfied with your purchase or gift, please
contact customer service within 3 business days of delivery (day package is
received is day one). All refunds are issued as store credits to be used on
your next purchase and all returns must be received within 30 days of original
purchase unless otherwise instructed. All returns and exchanges are returned
at your expense. If you need to return any item, please
contact us for details.
Other Merchandise - You may return any product undamaged for any reason at
all. There is a $10 restocking fee for general merchandise on returnable
items. Shipping and Handling fees are non-refundable.
Returns on items that shipped via our free shipping method
If you decide that you need to return an item that was shipped via our free
standard shipping method, the shipping costs will be deducted from your refund
as well as the restocking fee.
Hospital & Hotel Deliveries
Deliveries to hospitals and hotels are NOT RECOMMENDED. Since their deliveries
normally go to a general receiving department and then get routed to the
recipient's room, we do not guarantee these deliveries. Sorry, no refunds will
be given should you decide to ship to these types of locations. Therefore if
you place your order with a hospital or hotel delivery address, we will assume
you have taken all this into account and will ship your order per your
request. Instead of a hospital delivery, we highly recommend that you ship to
either a nearby family member if possible or to the patient's home address.
During the holiday seasons, we will post a suggested final date to place
orders using various shipping methods. This information is provided by our
carriers and is no way a "guarantee" that your package will arrive in time for
that holiday. This is simply a courtesy we provide. To alleviate this possible
disappointment, we would strongly encourage you to have your orders placed
earlier than the suggested final date. Thank you for your understanding.
Orders held for delayed shipping will be packaged and shipped via our UPS
Ground shipping method. If you have a specific date for arrival, just let us
know in the comments section of the order form and we will do our best to have
it arrive at that time.
This site and everything on it is copyright protected and is not available to
be copied or used in any manner. Any copying of contents, images or any other
item from this site is illegal and will be subject to prosecution. We work
very hard and spend thousands of dollars to provide our customers with the
best gifts in the industry and we would appreciate it if you would respect our
Summer Months Only
hot summer months any gift basket with chocolate items will be replaced with
hard candies from the list below of equal or greater value (unless shipped
Werthers Butterscotch Toffee
Werthers Chocolate Caramels
Old Fashioned Root Beer Candies
Assorted Old Fashioned Fruit Candies
Spring Butter Mints
Raspberries & Blackberry Chews